Contact information

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The Department of Mines, Industry Regulation and Safety is a large, diverse department with offices located throughout the Perth metropolitan area and regional centres. Information on how to contact us is provided below.

  1. General enquiries
  2. Office locations and contact information
  3. Call centres
  4. Media contacts
  5. Feedback and complaints
  6. Website issues
  7. Disability and access inclusion

General enquiries

For general enquiries about the department, call:

  • 1300 136 237
  • +61 8 6251 2916

If you are calling outside of normal office hours or about an emergency, use our After hours and emergency contacts.

If you have feedback relating to the standard of customer service you have received, see the Feedback section below.

Postal address
Department of Mines, Industry Regulation and Safety
Division name (e.g. Consumer Protection)
Locked Bag 100
EAST PERTH WA 6892

Office locations and contact numbers

National Relay Service

Full details on the use of the National Relay Service for people who are deaf or speech-impaired are available.

Call centres

  • Consumer Protection: 1300 304 054 for calls related to consumer laws
  • Building and Energy:
    • building and plumbing related matters: 1300 489 099
    • Electrical, gas and energy licensing related matters: 08 6251 1900
  • Wageline: 1300 655 266 within Western Australia or 08 6251 2100 from other States.
  • WorkSafe: 1300 307 877 for calls related to unsafe or inappropriate behaviour at work. To report a serious incident or fatality contact the:
  • 24 hour WorkSafe reporting line 1800 678 198
  • WorkSafe licensing enquiries: 1300 307 877
  • Mines safety reporting: 1800 SAFE MINE (1800 7233 6463)
  • NRS: 13 36 77 (the National Relay Service is an Australia-wide telephone access service available at no additional charge to people who are deaf or have a hearing or speech impairment).

Media contacts

  • Building and Energy media enquiries 0466 409 828 or 0429 078 791 
  • Consumer Protection or FuelWatch media enquiries: 0429 078 791 
  • Labour Relations media enquiries: 0408 927 563 
  • Mining incident media enquiries +61 8 9222 6102 
  • WorkSafe media enquiries 0408 927 563 

Feedback

If you want to provide feedback relating to the quality of customer service provided by the Department of Mines, Industry Regulation and Safety (including complaints), please complete the form below.

Feedback on our service

Complete the Feedback Form to send feedback on our service.

If you have questioned a decision or action of the department, but feel that your complaint has not been properly dealt with, you have the right to seek an independent review by the Ombudsman. Further information can be found at the Ombudsman WA website.

Website issues

If you're experiencing issues with our website or would like to provide feedback about it, please email us your website feedback, including your name and contact information.

Disability access and inclusion feedback form

If you would like to provide feedback about any access issues you have encountered with our services, information or facilities, please complete the Disability access and inclusion feedback form.

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