If you are d/Deaf, hard of hearing and/or have a speech impairment, you can make and receive calls using the National Relay Service (or NRS).The department uses NRS to ensure our contact numbers are accessible.

To access a standard, mobile, 1300, or 1900 number for the department:

• TTY users - phone 133 677 and ask for the phone number you wish to contact.
• Speak and Listen (speech-to-speech relay) users - phone 1300 555 727 and ask for the phone number you wish to contact.
• Internet relay users - visit the National Relay Service website and ask for the phone number you wish to contact.

To access an 1800 number for the department:

• TTY users - phone 1800 555 677 and ask for the 1800 toll-free number you wish to contact.
• Speak and Listen (speech-to-speech relay) users - phone 1800 555 727 and ask for the 1800 toll-free number you wish to contact.
• Internet relay users - visit the National Relay Service website and ask for the 1800 toll-free number you wish to contact.

For more information visit the National Relay Service website.