What is My Account?

My Account is a secure single sign-in service that enables access to DEMIRS multiple online services. This single account makes it easier to transact with DEMIRS online services. When using My Account, only one password/passphrase is required for access to DEMIRS multiple online services. Alternatively, you may sign-in using another account, i.e., via your myGovID, Facebook or Google accounts.

Why is this change happening?

My Account addresses growing community concerns regarding online identity theft, fraud, privacy, and cyber security. Additionally, DEMIRS has many different accounts across multiple online services that each require their own sign-in (unique username and password). My Account simplifies this sign-in process, enabling the one username and password (or use of other accounts) to access multiple online services.

Once completed, the transition to My Account will allow for upgrades that:

• provide modern, sophisticated privacy and cyber security measures that protect your personal information;
• enable single sign-in access to all DEMIRS online services from the one account called My Account;
• enable single sign-in access to all DEMIRS online services by using other accounts (i.e., myGovID, Facebook or Google accounts);
• form part of your online digital identity with DEMIRS;
• provide a consistent and efficient user-friendly experience when signing into online services and streamlining interactions; and
• enable easy self-help, such as updating your email address, contact details, or adding two-step authentication.

What is a digital identity?

A digital identity is an electronic representation of a person online, which enables them to prove who they are during online transactions. For DEMIRS, a digital identity is associated with the My Account that is created when you sign up to use a migrated service. An established and verified digital identity assures DEMIRS the person they are interacting with is who they say they are. Your digital identity contains your personal information and provides you with online access to the range of DEMIRS online services that you choose to transact with.

Is My Account secure and private?

Yes. My Account incorporates improved cyber security (such as modern password/passphrase practices) with a focus on protecting your personal information and privacy, plus safeguards against online identity theft and fraud, whilst ensuring accessibility options are available.

Can I create more than one account?

Yes. You can create multiple My Accounts, particularly if you want to keep your personal and business interests separate. Each account must have its own separate email address.

Will I still be able to meet my legal obligations?

DEMIRS is aware that some customers are legally obligated to report matters to the department within specified timeframes and that penalties can apply for non-compliance.  For this reason, legal obligations are factored into our transition plan. Prior to any transition activities, all customers will be contacted and supported through the process.

When will existing accounts be transferred?

As new online services transition to My Account, existing accounts will be migrated. If action is required, we will make contact with you prior to the transition with relevant details and instructions on how to easily navigate the changes. Please note that until all accounts are migrated you may have multiple accounts across multiple DEMIRS online services.

Why am I being asked to create an account?

You may be requested to sign up for a new account if:

• the online service is new and does not have any existing accounts;

• your current account does not meet minimum requirements for your My Account service under the upgraded platform;
• you are sharing an account with another person. In this event you will be required to establish your own My Account. Remember, My Account is your digital identity with DEMIRS; or
• you have more than one account using the same email address.

Can I share an account with someone else?

No. Your DEMIRS My Account is your personal digital identity  and accounts cannot be shared. Please do not share your confidential account and password with another person.

Why does FuelWatch look different?

FuelWatch is an initiative of the Western Australian Government administered by DEMIRS, and therefore has its own branding.

How can I get help with My Account or provide feedback?

We have created short videos to help you navigate My Account. These can be found using the menu on this page. Should you still require help please see Need further assistance?