Edit two-step authentication

Two-step authentication is also referred to as Two-Factor Authentication (2FA) and Multi-Factor Authentication (MFA). A two-step authentication process adds an extra layer of security, utilising a mobile device to verify that it is you who is accessing the service.

When you set up two-step authentication you would have defined both:

  • the second authentication method using an authenticated device; and
  • the recovery method in case you no longer have access to the authenticated device.

If you edit the two-step authentication (2FA) authentication method, you may:

  1. swap the two-step authentication methods;
  2. change the authenticator app to another authenticator app; or
  3. change the mobile the customer is using to receive an SMS, to another mobile.

If you edit the two-step authentication (2FA) recovery method, you may:

  1. swap the recovery methods;
  2. change the recovery email to another recovery email; or
  3. regenerate the recovery codes.