My account guides and help instructions

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My Account provides a single secure sign-in process for customers to access our digital services and is your digital identity with us. 

My Account brings modern sophisticated privacy and security measures that protect your personal information now and into the future. Additionally, My Account is a user-friendly facility that allows for future improvements to the quality of the digital services you use. For your benefit, when you first sign in you may be prompted to reset your password if it does not meet security requirements.

My Account is currently integrated with:

  • Geophysical Survey Index (MAGIX)

Our other digital services have yet to be moved to My Account.

How to sign in to an existing account

Step 1

Start at the ‘Sign in’ / ‘Create an account’ page.

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Can you see the above ‘Sign In’ / ‘Create an Account’ page?

Yes: continue to Step 2
No: Use the Sign In option in top right-hand corner of the page.

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Step 2

Please enter your email address and password/passphrase then sign-in using the ‘Sign in’ button.

At this point, you may have:

  • successfully logged into the digital service. Continue to Step 5;
  • been prompted to reset your password if your current password does not meet minimum password requirements. Continue to Step 4; or
  • encountered an error (note, the ‘Sign in’ / ‘Create an Account’ page will still be visible). Continue to Step 3.

Step 3

 Note the error message you have encountered and use the table below to match your error message with the correct instruction or action:

Error Message

Customer Instructions / Action

Your sign in details are incorrect.

Check that your email address and password/ passphrase are correct then ‘Sign in’ again.

Please contact the department for assistance.

In this instance further investigation is required and the issue requires escalation.

Please contact DMIRS to report the issue for escalation. Contact details are listed at the end of this document.

In order to complete the ‘Sign in’, a CAPTCHA is required.

If you have incorrectly entered your password/passphrase more than 10 times, you will be prompted to complete a CAPTCHA. The CAPTCHA is a security mechanism that will remain in place until the CAPTCHA has been successfully completed either as part of this or the next sign in attempt.

A CAPTCHA process ensures you are a REAL person and not an automated system trying to gain access into your account.

 

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Step 4

At this point you will be prompted to reset the password if your current password does not meet minimum password requirements. If so, simply enter a new password/passphrase and click the ‘Set new password’ button. You will then be signed into the digital service.

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If you are being asked to reset your password it is because our security systems have detected that your password either no longer meets our password rules or is on a compromised list.

This does not mean that your account has been compromised but resetting your password will help to ensure your account remains safe. If you believe someone has access to your account that shouldn’t have, then please advise us immediately.

Step 5

Once signed in, the required digital service will be displayed and your name will appear in the top right-hand corner of the page.

How to create my account

When creating an account, you are also creating your online digital identity with DMIRS.

A digital identity is an electronic representation of you as an individual. It enables you to be sufficiently identified when accessing online services. More information about digital identities can be found on the Federal Government's Digital Transformation Agency website.

Your information will remain private and protected.

Getting started

To create a digital identity you will:

  • require a valid email address that is your own and not shared with another individual or group;
  • need to provide your Given Name/s and Family Name; and
  • need to create a unique password (passphrase) of at least 14 characters in length.

Supplying a name helps us identify you. Your name will be:

  • displayed when you are signed into one of our digital services;
  • displayed when we email you; and
  • displayed and used when you contact us for assistance, because it helps us to find your account.

You will be asked to verify your email.

Email verification is part of the security process to ensure you are the owner of, and have access to, the email. 

Creating your My Account

Step 1

Start at the ‘Sign in’ / ‘Create an account’ page.

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Can you see the above ‘Sign in’ / ‘Create an account’ page?

Yes: continue to Step 2.
No: Use the ‘Sign In’ option visible in top right-hand corner of the page.

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Step 2

To start the ‘Create an account’ process, go to the Create an account link, located at the bottom of the page.

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Step 3

Enter your email address into the Email field, then use the ‘Send code’ button. Remember to keep the page open while proceeding to Step 4.

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Step 4

Check your email for the account verification code.

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REMEMBER: It can take up to 10 minutes for the email to be delivered.

If you did not receive the email:

  • Make sure you entered the correct email address. If the wrong email address was entered then clear the email field, enter the correct email and click the ‘Send code’ button again.
  • Check your Junk, Spam or Trash folders in your email application.
  • If there is still no email, try a new verification code by using the ‘Get new code’ button.

If, after 10 minutes of retrying the above instructions you are still not receiving an ‘Account Verification Code’ email, there may be a technical issue. Please contact the department for further assistance. Contact details can be found at the bottom of this document.

Step 5

Enter the verification code and the use the ‘Verify code’ button.

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You have 20 minutes from when you send the email to when you enter the verification code and click the ‘Verify code’ button.

If you are encountering issues, check to ensure that the verification code you entered matches the verification code from the email you received. If you used a Cut&Paste function then check to make sure you have removed any extra spaces from before or after the code.

If the verification code still does not work, use the ‘Get new code’ button to get a new verification code.

Step 6

Please confirm the supplied email is correct, then use the ‘Continue’ button to finalise the Update Your Email process, or the ‘Back’ button to go back and change your email address.

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Step 7

Complete the ‘Create an account’ process by supplying the remaining required information.

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The password:

  • Must be at least 14 characters long (suggest an easy to remember phrase of 14 or more characters which has meaning to you).
  • Is case sensitive.
  • Must not contain any part of the email address.
  • Must not be a password which has been identified as being insecure.
  • Can contain spaces.
  • Does not need to have one upper case, one number and one special character.

By creating an account you agree to be bound by the DMIRS Terms and Conditions. Terms and Conditions set out the rights and responsibilities of anyone using our digital services. If you don’t agree with the Terms and Conditions then you will not be able to use our digital services, in this instance please contact us to discuss alterative arrangements.

You may wish to review out privacy statement which covers how we treat your information.

Step 8

Once the ‘Create an account’ process is complete, you will be directed to the digital service. You will also receive the ‘Account Created’ email.

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How to recover a forgotten password

Step 1

Start at the ‘Sign in’ / Create an Account’ page.

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Can you see the ‘Sign in’ / ‘Create an account’ page as shown in the picture above?

Yes: continue to Step 2.
No: use the ‘Sign In’ option visible in top right-hand corner of the page.

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Step 2

To start the Forgotten Password process, use the ‘I forgot my password’ hyperlink located below the ‘Sign In’ button, as shown in the picture under Step-1 above.

Step 3

Next, you will need to verify your email:

  • Enter your email into the ‘Email’ field, follow by the ‘Send code’ button.

REMINDER: Keep the page open while waiting for the verification code email to arrive.

Email verification is part of the security process to ensure you are the owner of, and have access to, the email.

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Step 4

Check your email for the account verification code.

REMEMBER: It can take up to 10 minutes for the email to be delivered.

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If you did not receive the email:

  • Make sure the correct email address was entered. If the wrong email address was entered, simply re-enter the correct email then the ‘Send code’ button again.
  • Check your Junk, Spam or Trash folders.
  • If still no email has been received, then you may not have an account with us, as only existing accounts will receive an email. If there you have no existing account then please refer to the How to Create an Account instructions.
  • If you still do not receive an email, then try a new verification code by using the ‘Get new code’ button.

If, after 10 minutes the email still has not been received, please retry the above instructions. After a retry, if you are still not receiving an ‘Account Verification Code’ email, there may be a technical issue. In this instance, please contact us for further assistance. Contact details can be found at the bottom of these instructions.

Step 5

Enter the verification code you received in your email by using the ‘Verify code’ button.

You have 20 minutes from when the email was sent to entering the verification code and using the ‘Verify code’ button.

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If you are encountering issues, check to make sure the verification code you entered matches the verification code from your email, and that you have removed any spaces from the start or end of the code.

If the verification code does not work, please use the ‘Get new code’ button.

Step 6

Please confirm the supplied email is correct, then

  • Use the ‘Continue’ button to finalise the Update Your Email process, or
  • Use the ‘Back’ button to go back and change your email address.

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Step 7

Enter a new password and click the ‘Submit’ button.

The password (also referred to as a passphrase):

  • Must be at least 14 characters long (we suggest an easy to remember phrase of 14 or more characters which has meaning to you).
  • Is case sensitive.
  • Must not contain any part of the email address.
  • Must not be a password which has been identified as being insecure.
  • Can contain spaces.
  • Does not need to have one upper case, one number and one special character.

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Step 8

You will receive an email titled ‘Your password has changed’.

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How to change your password via 'Manage my account'

Step 1

Your password can be modified via the ‘Manage my account’ function which is available from within the digital service.

Use ‘Manage my account’ option under your name, located in the top right-hand corner.

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If you have not already signed in, please use the ‘How to Recover a Forgotten Password’ guide to reset your password.

Step 2

Use the ‘Change password’ button.

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Step 3

Enter both your current and new passwords, follow by the ‘Continue’ button to set your new password.

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Step 4

You will next be directed to the My Account ‘Thank you’ page. 

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You will also receive an email titled ‘Your password has changed’.

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Step 5

Please sign in again by using the ‘Sign In’ button, as shown circled above in Step 4. Once signed in, you will then be returned to the digital service.

How to update your email

Step 1

Your email can be modified via the ‘Manage my account’ function which is available from within the digital service.

Use ‘Manage my account’ menu item under your name in the top right-hand corner.

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If you have not already signed in, please use the How to Sign in instructions and sign into the required digital service.

Step 2

Use the ‘Update Email’ button.

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Step 3

You must verify your email.

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Email verification is part of the security process to ensure you are the owner of, and have access to, the email.

  • Input your current password into the password field. Please ensure you have entered the correct password. If you do not enter the correct password, you will not receive an email.
  • Enter your new email into the ‘Email’ field then click the ‘Send code’ button and remember to keep the page open while checking your email.

Step 4

Check your email for the account verification code.

REMEMBER: It can take up to 10 minutes for the email to be delivered.

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If you did not receive the email:

  • Make sure you entered the correct email address. If the wrong email address was entered then clear the email field, enter the correct email and select the ‘Send code’ button again.
  • Check your Junk, Spam or Trash folders.
  • If there is still no email, try a new verification code using the ‘Get new code’ button.

If, after 10 minutes the email still has not been received, please retry the above instructions. After a retry, if you are still not receiving an ‘Account Verification Code’ email, there may be a technical issue. In this instance, please contact us for further assistance. Contact details can be found at the bottom of these instructions.

Step 5

Once received, enter the verification code and  the ‘Verify code’ button.

You will have 20 minutes from when you sent the email to when you enter the verification code then the ‘Verify code’ button.

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If you are encountering issues, check to ensure the verification code you entered matches the verification code from the email you received. If you used a Cut&Paste function then ensure you have removed any spaces from before or after the code.

If the verification code you received does not work then use the ‘Get new code’ button and wait for an ‘Account verification code’ email.

Step 6

Please confirm the supplied email is correct, then

  • use the ‘Continue’ button to finalise the Update Your Email process, or
  • use the ‘Back’ button to go back and change your email address.

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Step 8

You will next be directed to the My Account ‘Thank you’ page.

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You will also receive an email titled ‘Your email has changed’.

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Step 9

Please sign in again using the ‘Sign In’ button circled above. Once signed in, you will then be returned to the digital service. Please see example picture under Step 8 above.

How to edit your personal details

To ensure the privacy and security of your account, personal details can only be changed by yourself. However the process to change your name is easy to do and this guide will take you through the steps.

Step 1

Your name can be changed via the ‘Manage my account’ function which is available from within the digital service.

Use the ‘Manage my account’ option under your name in the top right hand corner.

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If you have not already signed in, please do so, if you need assistance to sign in, please read the ‘How to Sign in’ Guide and sign in to the required digital service.

Step 2

Use the ‘Edit name’ button

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Step 3

The ‘Given Name(s)’ and the ‘Family Name’ fields are now editable. Please update your details using these fields.

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Step 4

Once you have changed your name, and the ‘Submit’ button. Your name will now be updated and you will be returned to the ‘My Profile’ page.

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Step 5

You may either:

  • sign out using the ‘Sign out’ option, located under your name in the top right-hand corner, or
  • use the ‘Return to’ button, located at the bottom of the ‘My Profile’ page. This will return you to the digital service and your new name will now appear in the top right-hand corner of the screen.

How to recover a forgotten email

There are two ways to recover your forgotten email:

1. Use the How to Recover your Forgotten Password  function

This process first requires email verification. Please use one of your known email addresses, starting with the email address you think is the one you originally signed up with. When you receive an “Account Verification Code” email then this is the email address registered to your account.

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2. Sign up for a new account via the How to Create an Account Process.

Can't find the answer in the guides above? Further assistance is available by contacting us.

If you require technical assistance, please contact +61 8 9222 0777 during normal business hours (8:30 am – 4:30 pm AWST).

If reporting a technical issue, you may be requested to supply the following information: 

  • The date and time (or time-frame) during which the problem occurred. 
  • Your name and either an email address or phone number where you can be contacted. 
  • The application you was attempting to access e.g. FuelWatch, MAGIX, SRS, etc. 
  • A description of the error you encountered and a brief description of how you discovered the error. 
  • The browser you are using. 
  • A screenshot of the error (if possible), and
  • Any steps taken to resolve the issue so far. 

     

 

 

 

 

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