To start you need to determine what account, if any, you have with us.

Please step through the recover a forgotten email instructions to determine if you have a My Account.

If there is no My Account then you either:

• don’t have an account with us;
• have not transacted with us; or
• accessed our online services using either your Digital Identity (such as myGovID) or your Facebook or Google accounts.

If you only have one Digital Identity (such as myGovID) or Facebook or Google account then that is the account you would have used.

If you have more than one of these accounts, due to privacy and security reasons, we cannot advise which account you used. We recommend you create a My Account.

If you elect to create a new My Account you will not be able to recover anything associated with the previous account.