DMIRS has a number of stakeholders it connects with.


Strengthening relationships

Our people Guided by our values – respectful, responsive, forward thinking, transparent, fair and ethical, our 1,520 employees are the department's most valuable asset in delivering positive stakeholder connection.
Our people ‘lead with integrity, deliver on commitments, strive for excellence, and look for better ways of doing things'.
Federal and State Governments and agencies Providing better services by addressing industry and market-wide challenges through cooperative action and joint legislative initiatives working collaboratively with agencies such as:
  • Safe Work Australia;
  • Fair Work Ombudsman;
  • Australian Border Force; and
  • Department of Treasury.
Ministers Advising on legislation, operations and labour relations and providing recommendations for action on topics such as:
  • proposed workplace health and safety legislation; and
  • public sector industrial relations reform, bargaining and strategic advice.
Local Governments Enabling a two-way exchange of information, advice and cooperative action to support building and planning outcomes that benefit the Western Australian community on topics such as:
  • dangerous goods sites; and
  • processing of building permit applications.
Public sector employees Supporting and representing public sector employees to ensure coordination, good governance and management of public sector labour relations and wages policy.
Non-government organisations, including professional/industry associations and dispute resolution providers Consulting to obtain feedback, staying informed and acknowledging joint issues and concerns. Where appropriate, acting jointly to deliver services, support compliance action and address regulatory issues with organisations such as:
  • Shelter WA;
  • Chamber of Minerals and Energy WA; and
  • Chamber of Commerce and Industry of Western Australia.
Statutory authorities and bodies Consulting with, and supporting, statutory authorities and bodies in the Minister's portfolio in the discharging of their statutory role.
Unions Working closely to support worker safety, understanding and working to resolve issues and concerns, and developing and negotiating industrial agreements.
Consumers and representative bodies Working with consumers and representative bodies to obtain an understanding of issues and concerns, and assist in the distribution of information to inform and protect consumers on topics such as:
  • family and domestic violence laws; and
  • portable pool safety.
Media Working with media outlets and representatives to distribute information about the department's activities that are intended to inform, protect and support the community, consumers, businesses and industry.

For example, our officers appear on the ABC Perth Drive radio program each week and 6PR Perth Live radio each fortnight. The department works with the Office of Multicultural Interests distributing key messages in a weekly alert informing over 2,000 culturally and linguistically diverse consumers and businesses.
Research institutions, universities and schools Embracing opportunities to support innovation and research into policy and operational issues by collaborating with institutions such as the Western Australian Biodiversity Science Institute. Providing employment and training opportunities.
Traditional owners, including native title parties Providing information, advice and mediation services to assist in achieving the best outcomes for all parties.
For example, throughout the work on the Kidson Seismic Survey DMIRS was closely involved in the management of cultural heritage, land access and stakeholder engagement, particularly with the remote Kiwirrkurra, Kunawarritji and Punmu Aboriginal communities. Additionally, registered native title body corporates; registered native title claimants; native title representative bodies; pastoral leases; Local and State Governments; and registered holders of mining and petroleum pipeline tenure interests were consulted.
Workplaces including representative groups and international organisations Working closely to promote best practice in safety, environmental protection, heritage conservation and the resources sector demonstrated in our involvement with:
  • the Golden Gecko Awards for Environmental Excellence; and
  • the Work Health and Safety Excellence Awards.
Landowners and pastoralists Seek understanding of issues and concerns, and providing feedback on how stakeholder input influences actions and decisions.
Business owners and industry representative bodies Working with individual businesses and representative bodies to support the fair and effective administration of laws and policies, and obtaining input to the development of those laws and policies such as the Small Business Development Corporation.
Workers Providing information, advice and conciliation and investigation actions to assist in the achievement of workers' legal entitlements.

Stakeholder survey

A DMIRS stakeholder satisfaction survey was conducted for the first time in 2019. The main purpose of the survey was to ascertain the overall level of satisfaction with the department as an effective regulator in the resource and industry sectors (KPI 1 and KPI 3, see KPI Report in the Disclosures and legal performance section). The survey was also designed to collect supporting information to help identify key strengths and areas of improvement for the whole department.

The overall results were positive, with several strengths identified, particularly with respect to staff interactions and our processes. Some areas for improvement or challenges were also highlighted, with regards to our regulatory style and optimising outcomes (although levels of dissatisfaction were still relatively low). These have been summarised below:

DMIRS has demonstrated a commitment to stakeholder satisfaction by adopting the strategic theme of being an outward-facing department that is open, accountable and committed to improving longer term outcomes for the community in our new Strategic Plan Towards 2024. We are focused on making it easier for our customers to do business with us.

Some of the key takeaways from the stakeholder survey for us to address include: timeliness of processes; balancing the needs of industry and the community; having the right policies in place; and taking an equitable and evidence-based approach to regulatory enforcement.

Investing in continuing to improve our performance in these key areas will be the focus for us over the next few years. We recognise that our stakeholders are diverse, as shown previously in connecting with our stakeholders, often with different interests and concerns, and we will continue to address this challenge through responsive engagement strategies.

(1) Agree is a rating of 6 and above.

(2) Disagree is a rating of 4 and below. Note that these aspects have substantial neutral responses.