Certification of Key Performance Indicators

Key performance indicators

Outcome Based Management Framework (OBM)

The department’s new OBM framework was implemented as part of the 2018–19 Budget cycle process. The framework represents our strategic direction and aligns to government goals.

DMIRS has adopted an outward-facing, client-centric approach to the provision of the department’s services. A public-facing service model, when considered in conjunction with a single, integrated outcome statement, is meaningful for external stakeholders as it represents those operational services most easily understood by the community. It is reflected in the department’s name: resources, safety and industry regulation.


Supporting a safe, fair and responsible future for the community, industry and resources sector.


  • Service 1 - Resources Advice and Regulation
  • Service 2 - Safety Advice and Regulation
  • Service 3 - Industry Advice and Regulation

Key Performance Indicators

The department adopted a limited number of high-level, aggregated key performance indicators (KPIs) both in terms of effectiveness in achievement of the outcome and resource efficiency for each of its services.

Figures reported as 2017–18 actuals for each KPI have been recast where possible to allow comparison with 2018–19 results.

The 2018–19 targets were sourced from the ‘2018–19 Budget’ figure published in the 2019–20 Budget Papers.

Key effectiveness indicators

The department’s purpose and outcome is Supporting a safe, fair and responsible future for the community, industry and resources sector. Key effectiveness indicators measure the extent of impact of the delivery of services on the achievement of our agency outcome. We deliver services that contribute to achieving this outcome by providing advice and regulatory activities to industry, community and government in a way that is consistent, transparent and timely. This includes licensing, compliance activities, provision of advice and policy information, targeted stakeholder engagement, and inclusive, relevant and responsive customer service.

Key efficiency indicators

Key efficiency indicators are a measure of the value for money we provide by achieving the appropriate balance of resource inputs to service outputs when delivering our services to the community. They demonstrate how efficiently we are conducting our activities and can be represented as an average cost per service or through a measure of timeliness.