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• Overview

  • Statement of compliance
  • About this report
  • Message from the Director General
  • Executive summary
  • Our journey
  • Operational structure
  • About us
  • Connecting with our stakeholders
  • Achieving government goals

• Performance

  • Agency performance
  • Significant issues impacting the department
  • Key achievements / activities

• Disclosures and legal compliance

  • Other financial disclosures
  • Governance Disclosures
  • Integrated Reporting Framework
  • Communication services
  • ICT Strategic Framework and Digital Strategy
  • Employment and Industrial Relations
  • Government policy requirements
  • Occupational Safety, Health and Injury Management
  • Other legal requirements
  • Disability Access and Inclusion Plan outcomes

• Key Performance Indicators

  • Outcomes
    • O1.1: The extent to which traders comply with regulatory requirements.
    • O2.1: Number of electricity-related serious injuries and fatalities per million population.
    • O2.2: Number of gas-related serious injuries and fatalities per million population.
    • O3.1: The extent to which workplaces meet occupational safety and health criteria in priority areas.
    • O4.1: The extent to which building service providers comply with regulatory requirements.
    • O5.1: Percentage of applications determined within agreed timelines.
    • O5.2: Percentage of compliance with regulated resource exploration and development conditions.
    • O5.3: Percentage of compliance activities completed as planned.
    • O5.4: Stakeholder satisfaction with the effectiveness of the department as regulator of the resource sector.
    • O6.1: The extent to which employers comply with the requirements of labour relations laws.
  • Services
    • S1.1: Average cost per client contact to provide information and advice.
    • S1.2: Average cost per policy project.
    • S1.3: Average cost per inspection or investigation.
    • S1.4: Average cost per registration or licence.
    • S2.1: Average cost of regulatory services.
    • S2.2: Average cost or provision of licensing services.
    • S3.1: Average cost per client contact to provide information and advice.
    • S3.2: Average cost per inspection or investigation.
    • S3.3: Average cost per registration or licence.
    • S4.1: Average cost per inspection.
    • S4.2: Average cost per registration or licence administered.
    • S4.3: Average cost per building services and home building work contract dispute resolved.
    • S4.4: Average cost per policy project managed.
    • S5.1: Average weighted cost of information and product services.
    • S6.1: Average weighted cost of application determination services.
    • S7.1: Average weighted cost of regulatory and compliance services.
    • S8.1: Average cost per hour of policy advice.
    • S8.2: Average cost per client contact to provide information and advice.
    • S8.3: Average cost per inspection or investigation.

• Case studies

  • Australasian reporting awards
  • Cladding checks provide peace of mind
  • Electrical safety
  • Responding to family and domestic violence
  • Programme of Work

• Financial Statements

• Appendices