Service 8

Labour relations

Key efficiency indicator S8.3: Average cost per inspection or investigation.

What we measure

This measure reflects the regulatory enforcement of State awards, agreements and industrial laws through Private Sector Labour Relations. It includes the investigation of complaints from employees alleging that an employer has failed to pay appropriate entitlements.

How we measure

For this measure the number of conciliations, investigations, prosecutions, and compliance inspections are tallied for Private and Sector Labour Relations.

The total cost of service is divided by the total number of conciliations, investigations, prosecutions and inspections to achieve an average unit cost.

Our Performance

Through Private Sector Labour Relations, the department conducted 554 conciliations, investigations and prosecutions in 2017–18, which was more than the 252 in 2016–17 and the target of 336.

The average cost per inspection or investigation of $3,036 is 67 per cent lower than 2016–17 ($9,124) and 63 per cent lower than the target ($8,300). This year, the amount of proactive compliance inspections undertaken has increased and there has been a focus on resolving complaints at the conciliation stage. This has significantly reduced the number of complaints proceeding to the formal investigation stage, assisted in increasing the number of conciliations/investigations finalised and enabled staffing resources to be directed towards proactive compliance inspections.

Table 47: Key efficiency indicators 8.3: Average cost per inspection or investigation

2017–18 Target Actual Target +- Status
Overall results $8,300 $3,036 -63%
Comparison with previous year

Results in detail

  • In 2017–18, there were 185 compliance inspections completed, compared with 21 in the previous year.
  • In 2017–18 a total of 368 conciliations and investigations were completed, compared with 227 in the previous year