Service 8

Labour relations

Key efficiency indicator S8.1: Average cost per hour of policy advice.

What we measure

This measure reflects the policy, legal and legislative advice provided to government and other stakeholders through the Public Sector Labour Relations and Private Sector Labour Relations divisions. It includes the research, preparation and delivery of policy advice and support to the Minister; submissions on behalf of the Minister and Government at tribunals, inquiries or reviews; legislative and regulatory amendments; and statutory appointments and proclamations.

How we measure

Private Sector Labour Relations and Public Sector Labour Relations staff collect three weeks of timesheet data as a representative snapshot for each quarter. Quarterly data is multiplied by 4.3333 to extrapolate a full year result. These figures are then combined to create a full year estimate of policy advice hours.

The total cost of service is divided by the full year estimate of hours to produce an average cost per hour of policy advice.

Our Performance

The department undertook 14,457 hours of policy advice in 2017–18, which was significantly higher than the result of 8,946 in 2016–17 and the target of 11,200.

The average cost per hour of policy advice in 2017–18 was $248.86 compared with the 2016– 17 actual result of $254.11, and the target of $351.71.

The average cost per hour of policy advice is 29 per cent lower than target. This is due to Private Sector Labour Relations providing the secretariat for the Ministerial Review of the State Industrial Relations System, which was a significant policy project between September 2017 and June 2018.

Table 45: Key efficiency indicator S8.1: Average cost per hour of policy advice

2017–18 Target Actual Target +- Status
Overall results $351.71 $248.86 -29%
Comparison with previous year

Results in detail

Private Sector Labour Relations provided extensive research and executive support to the Ministerial Review of the State Industrial Relations System which contributed to the increase in hours of policy advice this year.