This measure includes both inspections and investigations. Inspections and audit services are usually one-to-one transactions such as an inspector undertaking an assessment regarding a trader or employer meeting specified criteria. The provision of service often requires a visit by a Consumer Protection inspector to the premises of the trader, however desktop audits are also carried out.
Data is collected each quarter and totalled to determine the end of year figure. The total cost of service is divided by the end of year figure to determine a cost per unit.
In 2017–18, a total of 35,721 inspections and investigations were completed, compared with 37,651 in 2016–17. The average cost per inspection or investigation was $390.77 which is 18 per cent higher than 2016–17 and 10 per cent lower than the target.
In 2016–17 investigations were higher than historical levels, resulting in an unusually low cost per unit. In 2017–18 the number of investigations has started to decrease but is not yet back to expected levels.
Table 31: Key efficiency indicator S1.3: Average cost per inspection or investigation