In March 2018, the department released its Digital Strategy, the road map to the digitisation of the department’s services. The Digital Strategy, which incorporates the Information and Communications Technology (ICT) Strategic Framework, will ensure that the department has a sustainable application portfolio, ICT development is modern and customer centric in its design, and there is strong governance across ICT investment.
The Digital Strategy will:
The Digital Strategy will enable the department to achieve its vision of; “delivering simple,
integrated digital services to the community”. Customers will have fewer touch points, find it
easier to do business with us and choose to interact digitally. By digitising our services, the
department will be able to deliver better regulatory outcomes at a lower cost to the community,
share intelligence with other agencies for public benefit and build public trust through our
transparent and robust ICT investment decision-making. The ICT Strategic Framework,
supporting the Digital Strategy, will ensure that our ICT development is business goal oriented,
designed for optimal end user experience and able to run on multiple platforms and
technologies. Where possible, we will use common solutions across the department’s business
to streamline the number of applications managed by the department and to streamline the user
experience. The department will uphold the highest level of data and information security
ensuring the community is comfortable transacting digitally with us.
The ICT Digital Strategy Strategic Intent is illustrated at Figure 13.
Figure 13: ICT Digital Strategy Strategic Intent