Digital Strategy

In March 2018, the department released its Digital Strategy, the road map to the digitisation of the department’s services. The Digital Strategy, which incorporates the Information and Communications Technology (ICT) Strategic Framework, will ensure that the department has a sustainable application portfolio, ICT development is modern and customer centric in its design, and there is strong governance across ICT investment.

The Digital Strategy will:

• retire, rationalise and modernise the department’s application portfolio and ensure alignment to the Office of the Government Chief Information Officer’s Digital WA Strategy;
• provide strong governance on ICT investment, ensuring that decision-making is transparent and investments align with the department’s Strategic Intent and Digital vision;
• deliver customer centric services that drive customers to choose to interact with the department digitally; and
• support the department’s business units to achieve their strategies.

The Digital Strategy will enable the department to achieve its vision of; “delivering simple, integrated digital services to the community”. Customers will have fewer touch points, find it easier to do business with us and choose to interact digitally. By digitising our services, the department will be able to deliver better regulatory outcomes at a lower cost to the community, share intelligence with other agencies for public benefit and build public trust through our transparent and robust ICT investment decision-making. The ICT Strategic Framework, supporting the Digital Strategy, will ensure that our ICT development is business goal oriented, designed for optimal end user experience and able to run on multiple platforms and technologies. Where possible, we will use common solutions across the department’s business to streamline the number of applications managed by the department and to streamline the user experience. The department will uphold the highest level of data and information security ensuring the community is comfortable transacting digitally with us.

The ICT Digital Strategy Strategic Intent is illustrated at Figure 13.

Figure 13: ICT Digital Strategy Strategic Intent